Join the Canadian Institutes of Health Research as a Customer Focused IT Technician. Engage in providing technical support and resolving IT issues in a hybrid setting. In this exciting IT-01 level position, you will handle technical inquiries from employees, supporting various technologies—from desktops to audio-visual systems.

Your responsibilities will span troubleshooting, managing service requests, and promoting effective use of technology within CIHR. Reporting to the IT Service Desk Senior Lead, you'll play a key role in enhancing user experiences. Key Responsibilities:

- Address and resolve technical support inquiries promptly
- Troubleshoot issues across software and hardware platforms
- Manage service requests using IT Service Management tools




- Facilitate training sessions for end-users on technology
- Contribute to knowledge management and service desk efficiency

Requirements:

- Completed post-secondary program in computer science or equivalent
- Proven experience in technical support environments
- Familiarity with ITSM tools and procedures
- Understanding of cybersecurity and networking concepts
- Recent troubleshooting experience (within the last 2 years)

Capitalize on your technical skills and customer service talents while supporting CIHR’s critical mission.

📌 Customer Focused IT Technician at CIHR (Ottawa)
🏢 Employment and Social Development Canada
📍 Ottawa