Company Description JS Group is an international leader in women’s apparel with over 50 years of experience and a portfolio of iconic brands, including THEIA, AMUR, Kay Unger, ET OCHS, BCBG MAXAZARIA and JS Collections. The company operates from offices in Montreal, Quebec and New York, with a mission to help creative brands grow sustainably and reach their full potential. JS Group partners with talent, manufacturers, wholesalers, and retailers to deliver high-quality products and innovative business strategies.

The organization focuses on discovering niche brands and equipping them with the resources needed to succeed across all consumer touchpoints. JS Group maintains a family-first culture and values collaboration, creativity, and long-term partnerships.

Role Description The Customer Operations Support Coordinator is a full-time hybrid role based in Montreal, QC, with flexibility for partial work from home. In this position, the coordinator supports day-to-day customer and operational activities, primarily returns, credit notes, maintaining inventory accuracies while supporting order entry, EDI support and maintaining accurate customer records in internal systems. The role involves responding to inquiries from retailers and partners, coordinating with internal teams such as sales, logistics, and finance, and resolving issues related to orders, deliveries, and product information.

The coordinator assists in preparing reports, updating dashboards, and supporting continuous improvement of customer service processes and operational workflows.



This role requires strong organizational skills, attention to detail, and the ability to communicate clearly with both internal stakeholders and external partners.

Qualifications

- Customer service and support skills, including handling inquiries professionally, resolving issues efficiently, and maintaining positive partner relationships.
- Operational coordination and administrative skills, such as order processing, data entry, record maintenance, and basic logistics or supply chain support.
- Communication and collaboration skills, including clear written and verbal communication and the ability to work effectively with cross-functional teams.
- Technical proficiency with office productivity tools (e.g., Excel, spreadsheets, and ERP/CRM systems) and comfort learning new software platforms.
- Strong organizational and time-management abilities, with attention to detail and capacity to prioritize multiple tasks in a fast-paced environment.
- Ability to work in a hybrid environment, demonstrating reliability, self-motivation, and accountability both in-office and remotely.
- Relevant experience in customer operations, order management, or coordination roles; experience in fashion, retail, or wholesale environments is an asset.
- Post-secondary education in business, administration, or a related discipline is preferred, or equivalent combination of education and experience.
- Qualified fluency in English; French language skills are an advantage for working in the Montreal market.

📌 Customer operations support coordinator (Montreal)
🏢 JS Group
📍 Montreal