Customer Program Manager Industry: Electronics repair and engineering solutions We are a leader in telecommunications, electronics and harsh environment repair, engineering, logistics and support solutions. By understanding our telecom customers’ network from another perspective, we reinvent, transform and enable their networks - to keep millions of people connected and much more!

We offer competitive compensation package, challenging work, flexible work workplace, supportive colleagues that work hard and have fun together, and opportunities to advance your career and learn from industry experts. For additional information on Renaissance, please visit our website at Renaissance Repair and Supply is passively seeking a motivated, self-starting Customer Program Manager to effectively manage the existing customer base and develop new business. Reporting to the VP of Sales Operations & Quality, you will act as the “Voice of the Customer”, effectively translating and communicating customer requirements to internal teams (Planning, Operations, Engineering and Procurement) to maintain KPI’s such as OTD, TAT, RMA and Scrap and ensure the best service possible to our customers.

Develop a strong understanding of our customer’s goals and needs in order to recommend new product and service offerings and expand existing customer accounts Communicate and coordinate with internal teams (operations, engineering, purchasing,



planning to meet customer’s requests and resolve issues to ensure customer satisfaction. Develop strong and trusted relationships with customers by communicating regularly with clients to answer questions or resolve issues. Create strategies and implement tactical plans to increase account penetration Strong negotiating skills that overcome customer obstacles and objections Set out the account capture strategy, implementing the necessary tactical activities (RFP/Q and QBR’s) to meet company sales and revenue targets Provide Management with regular updates and define on-going strategies to work within the customer base 5+ years of account/customer program management experience with products and services in telecommunications, electronics manufacturing environment or defense Track record of responding to client needs with compelling proposals which deliver business value in a market-competitive manner The confidence and experience needed to build lasting relationships and influence senior colleagues and clients Energy and commitment to solve last minute issues or customer demands.

Proficiency with Excel, analytics and ability to tell a story using data and influence business decisions Experience using ERP & CRMS systems Renaissance Repair and Supply values the diversity of our workforce. We are committed to providing access & opportunity to individuals with disabilities. All applicants must meet the eligibility requirements of the Controlled Goods Directorate (CGD).

📌 Customer Program Management Manager (Ottawa)
🏢 Renrns
📍 Ottawa