Join us in building Careers and shaping Experiences Beyond the Box As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we're committed to sustainability, customer excellence and community impact. Since 1945, we've supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.

We are looking for a Technical Services Representative who serves as the primary technical liaison between Atlantic and its customers and internal operations. The role is responsible for supporting product performance, consulting on resolving quality and converting issues, strengthening customer relationships through regular visits, and ensuring specifications and process align with manufacturing capabilities. Conduct regular customer visits to review performance, address concerns and strengthen working relationships Documents all customer visits in a Technical Service Report, with a copy distributed to the Salesperson, Operations, Quality to support issue resolution Provide on-site technical support during trials, start-ups, and problem resolution activities Audits customer process, carton quality and carton design Coordinates design improvements with sales, Design depts and operations Support customer transitions to automated and replacement equipment through needs assessment, equipment selection advice, trial coordination,



and ensuring smooth start-up with optimized performance Troubleshoot technical problems related to equipment Consult on corrective actions with Manufacturing, Quality, Design, and Sales teams Co-ordinates and follows through on accounts that transition to Atlantic from competitors Consult with Sales, Operations, Quality and Design to analyze, determine and report on the optimal method for manufacturing Act as an ambassador for Atlantic and assist with promoting future sales to existing clients Provide input into product design where goods or services must be tailored to suit clients' needs Initiates and takes part in cost savings projects for customers as requested or required May supervise the activities of other technical sales specialists Works on special projects as assigned Strong knowledge of corrugating, converting processes, and packaging performance requirements Excellent problem-solving, communication, and customer-relationship skills Ability to read technical drawings, specifications, and test data Proficiency in reporting systems and standard business software Comprehensive health, dental and vision coverage (dependents included) Teamwork-focused culture with sustainability initiatives and social events Academic scholarships for employees' children Safety equipment and PPE support program Inclusion and Accessibility Atlantic Packaging is committed to fostering an inclusive, accessible and respectful setting for all candidates.

If you require accommodation during the hiring process, please contact our Talent Acquisition team- we're here to support you. Candidates who are 18 years or older are required to complete a criminal and background check. This posting is for an existing vacancy. #

📌 Customer Sales Advisor (Ingersoll)
🏢 Atlantic Packaging Products
📍 Ingersoll