Membership Services Representative - 12 Month Limited Term Customer Service Posted : August 18, 2026 Full-Time In office The Law Society of Alberta (LSA) regulates the legal profession in the public interest. In alignment with the Law Society’s vision, mission, and strategic plan, the Membership department provides membership application and processing support while handling inquiries related to membership status, indemnity changes, and renewals. Specifically, Membership is responsible for administration of applications, status changes, the mobility of interjurisdictional members, and Professional Corporation and Limited Liability Partnerships.

The department also manages the Admission Program for Students-at-Law and supports the annual fee billing cycle for both the Law Society of Alberta and Alberta Lawyers Indemnity Association.

The Membership Services

Representatives (MSR’s) share the responsibility for the administration of applications and business services outlined below. The MSR's are a strong group of customer service oriented team members who work together in a fast-paced environment with a high volume workload. The MSR role requires an aptitude towards trouble-shooting and the ability to develop skills to interpret the Law Society Rules and Legal Profession Act, as well as an understanding of the regulatory role of the Law Society.

A strong aptitude for providing excellent customer service is essential. Communicate with customers in a courteous,



attentive and knowledgeable way; Process membership applications and update lawyer profiles in accordance with regulatory requirements Make informed decisions within the Law Society’s regulatory framework and elevate to Membership Legal Services when required Support the overall functioning of the department across multiple transactions Identify, document and support continuous improvement initiatives Support the transition of key business transactions online Maintain strong data integrity standards for database entries Convert students and mobility profiles to members in the database Update changes to status and contact information in the database Assist with the Practice Readiness Education Program (PREP) Support data stewardship through reconciliations, reporting, monitoring and corrections Participate in internal and multi-department projects Support the transition of key transactions to e-commerce and ongoing e-business improvements Minimum 3-5 years of administrative experience Experience working in an e-commerce environment is considered an asset Excellent customer service, communication, time management and organizational skills Reliable, flexible and adaptable Intermediate or stronger skills in Word, Excel, Outlook and SharePoint A team player who is able to work independently with minimal supervision The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers. Whilewe do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans. #

📌 Customer Service Agent (full-time) (Calgary)
🏢 Law Society of Alberta
📍 Calgary