Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers. Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Richelieu

Hardware is looking for a Customer Service Agent - Retail for the Trans-World Distributing (Div. of Richelieu Hardware Canada), Dartmouth, NS Service and sell products to walk-in contractors and retail customers Priority is to be at the counter to serve the needs of the customer and to ensure the counter is adequately staffed from open until close. Develop and maintain positive relationships with customers and ensure that their needs are met, and their concerns are addressed. Assist customers with product selection Ensure that the sales counter area and showroom are clean, organized, and stocked with products.

Participate in product training sessions. Maintain a safe and healthy work environment for all employees and customers.



Assist other counter staff during scheduled breaks and lunch periods. Assist with sales order picking.

High school diploma or equivalent.

Experience in industrial/retail sales. Proficient in computers (Will train on Transworld specific systems) Knowledge of industrial fasteners and hardware preferred. Ensure counter staff has your support, this means being always visible for customer service .

At month end all running slips are to be collected, reviewed for accuracy, and forwarded to the Senior Sales Coordinator for invoicing. Assist with daily order picking Ensure inventory levels are adequately maintained in the showroom. When necessary, provide order picking assistance to the warehouse staff.

Assist with general warehouse duties; shipping, receiving, stock placement, cycle counting, shelf maintenance. Assist the inside sales team with the phones only when required. They will provide the training.

With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working setting.

We offer competitive base compensation based on the market. We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.

Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.

📌 Customer Service Agent - Retail (Dartmouth)
🏢 Quincaillerie Richelieu Ltée/Richelieu Hardware
📍 Dartmouth