CMA CGM Montreal is recruiting for a Customer Service Coordinator to join our Team - driven, problem solving, Customer Centric candidates who thrive in a rapid-paced environment are welcome! CANDIDATES MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA: valid work permit, permanent resident or citizen.

The Customer Service

Coordinator plays a key role in delivering outstanding customer service by providing support and guidance on export and import shipments. This position focuses on addressing the specific needs and expectations of customers while adhering to established policies and standards. Address customer inquiries, provide information, and resolve issues efficiently.

Ensure all customer queries (via all channels) are responded to within agreed SLA & quality. Assist customers with documentation, including bills of lading and shipping instructions. Provide proactive shipment status updates to customers.

Promote digital platforms and educate customers on digital tools. Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.). University degree and transportation certificate an asset.





Experience : Proven experience in a customer service role, preferably at least one year within the shipping, logistics, or transportation industry. Bilingual is a must - Fluent in written and spoken English and French; additional language skills are a plus. Strong problem-solving and decision-making abilities, with a customer-focused mindset.

Proficiency in using Salesforce software and other relevant tools, an asset. Exceptional people skills, with the ability to build and maintain strong relationships with customers and internal stakeholders. Strong organizational and time management skills, with the ability to meet deadlines and manage multiple customer requests simultaneously.

A competitive benefits plan - fully paid by the company.

Extended

Health (for employee, spouse & children) ~ Dental (for employee, spouse & children) ~ Long Term Disability ~ Critical Illness (for employee, spouse & children) ~ Life Insurance ~ Employee & Family assistance program ~ Health and Wellness site and Program #

📌 Customer Service Coordinator - Import/ Export (Montreal)
🏢 CMA CGM
📍 Montreal