AbleLiving Services is hiring a Temporary Full-Time (12 Months) Customer Service Associate Supervisor to join our Team! If you are an individual who values Teamwork, Honesty, Respect, Innovation, Versatility and Excellence then we would like to hear from you! We are a not-for-profit organization that provides services funded through Ontario Health.

AbleLiving opened its doors in 1978 with the first project being our Binbrook location. We continue to build the organization and provide exceptional services with the support from Ontario Health. Our Binbrook location provides supports for individuals with disabilities, seniors, as well as those with long term chronic ventilation support needs. 2026 Best Workplaces for Women Under the direction of the Manager or delegate, this position is responsible for providing a variety of leadership, administrative, customer service and scheduling functions.

The position provides coaching, development and oversite to the CSA team.

Key responsibilities include coordinating various aspects of client and staff engagement including onboarding and customer service, scheduling, cancellations and redeployment of staff and emergency coverage for temporary staff absences. The role processes applications and referrals for client service, including preliminary screening, consent, and risk management. Provides customer service and reception functions, including complaint management, prioritization of duties, document management, memos, emails, and processing a variety of reports.

Is the first point of contact for clients and external partners, responding to service inquiries as assigned. Provides supervision and support to the CSAs to ensure a high-quality, customer-centered,



solution-focused approach to service provision. Responsible for providing initial training and orientation to all current CSAs College diploma in business administration or related field preferred.

Proven ability to achieve high levels of customer service and have a solution-focused approach to service are essential for this position. Must have at least two years of administrative experience and be proficient in using the Microsoft Suite. Previous experience working with scheduling systems and data collection software is preferred.

Knowledge of human resources practices, labour laws, the Employment Standards Act, and Accessible Customer Service Standards is an asset.

Experience working within a community-based, non-profit environment preferred. Must be proficient in English and be able to communicate effectively both verbally and in writing. Ongoing opportunities for education, training, development, and growth Employee Assistance Program Job Type: Temporary, Full-Time (40 hours a week) Pay Range: $24.00 - $26.49 per hour We are currently hiring to fill an existing/new position on our team.

While we thank all applicants for their applications, only those advancing to the interview stage will be contacted At Thrive Group, we embrace equity, diversity, and inclusion.

Thrive

Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve, and is committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (phone hidden) or email hr@thrivegroup.

📌 Customer Service Associate Supervisor (Bethany Residence) (Burlington)
🏢 Thrive Group
📍 Burlington