Customer Service Broker (Home, Auto & Marine Insurance) Posted Thursday, June 25, 2026 at 4:00 AM At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. Are you passionate about delivering exceptional customer service and helping clients protect what matters most? As a Customer Service Broker, you’ll play a key role in supporting clients with their home, auto, & marine insurance needs while building lasting relationships and driving business growth.

Reporting to the Assistant Manager, Service, you’ll combine your technical expertise, problem‑solving skills, and client‑first mindset to deliver a seamless and positive insurance experience. Process policy changes accurately and efficiently within internal systems Provide clear guidance on coverage, billing, and policy details Assess Risk & Apply Expertise Evaluate risks in accordance with underwriting guidelines Ensure policies meet binding requirements while protecting both client and business interests Champion Quality & Compliance 1+ year experience in personal lines (home & auto insurance) ~1+ year experience specializing in marine insurance ~ Fluency in French and English is an asset ~ Solid working knowledge of Microsoft Office (Word, Excel, Outlook)



~ This position offers a market-competitive salary within a range from $55,011 to $75,583, along with rewarding bonuses that recognise your dedication. At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

We offer best‑in‑class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Defined benefit pension plan for a financially confident retirement ~Flexible work‑from‑home and hybrid options ~ If you are interested in this opportunity, please apply online. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.

Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to. This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

Together, this includes fostering a diverse, equitable and inclusive environment for all.

📌 Customer Service Broker (Home, Auto & Marine Insurance) (Ottawa)
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