Customer Service Engineer/Field Service Technician (Copier/Printer Repair) Posted Thursday, July 30, 2026 at 7:00 AM For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Must be based in Montreal, QC Canada Provide service and support for Peak Technologies supported equipment, in a timely manner, including, but not limited to, installations, repair, preventative maintenance, calibration and sales support. Maintain an organized, proactive system of territory management, utilizing current management reports and data provided.

Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers. Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction. Focused on growing the business, treating every service event as a growth or lead generation chance.

Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines. Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls. Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.





Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints. Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s and resolution status. Regularly interact and build strong relationships with internal and external customers.

Develop a working knowledge of Corporate and Service Department procedures and policies. Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work. Continuous training and self-development to learn Peak-Ryzex products and applications.

Attend management approved seminars and training sessions as requested. Complies with all safety policies, practices, and procedures. Performs other duties/special projects as assigned. Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.

Associate

Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry.

Certification in information technology or process improvement desired.



Operates within division or department policy guidelines using independent judgment in achieving assigned objectives. Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Escalates issues discovered while performing required tasks to minimize customer disruptions. Strong computer skills and phone application skills using Microsoft Windows based programs is required. Ability to work from home with minimal supervision or guidance.

Be able to travel throughout the country. Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.

TYPICAL PERFORMANCE TARGETS SERVICE DELIVERY: Sustained, measured excellence in project & process delivery COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement Step changed delivery in safety, quality, and/or cost LANGUAGE SKILLS Primary language used in daily operations is English. Additional primary company languages include Spanish, French and Dutch. Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization SUPERVISION ~ Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression. #

📌 Customer Service Engineer/Field Service Technician (Copier/Printer Repair) (Montreal)
🏢 Peak Technologies
📍 Montreal