Step into the role of Supervisor for Customer Service - Import at Hapag-Lloyd in Montreal. Focus on enhancing service quality and operational efficiency while leading skilled teams. This role involves heading the experienced team within the Montreal Customer Service department.

You will manage CRM workflows, monitor case queues, and support the launch of current products while being the expert on import-related queries. Your leadership will drive continuous improvement in service excellence. Key Responsibilities:

- Lead a dedicated team in the Customer Service department
- Oversee workloads and case management duties
- Provide expertise on all import service matters
- Champion high-quality service across customer interactions
- Facilitate global project support and product introductions

Requirements:

- Extensive experience in customer service supervision
- Knowledge of import regulations and processes
- Strong organizational and multitasking skills
- Proven ability to improve service and operational procedures
- Commitment to fostering a high-quality customer experience

Drive operational success and customer satisfaction through your leadership in the import domain at Hapag-Lloyd.

📌 Customer Service Import Supervisor Role (Montreal)
🏢 Hapag-Lloyd
📍 Montreal