Our client is searching for a proactive and communicative Remote Customer Engagement Specialist to join their dynamic team, operating remotely to serve customers in the Kimberley area and nationwide. This role focuses on building and maintaining robust relationships with customers, ensuring their success and satisfaction with our client's services. You will act as a trusted advisor, providing guidance, support, and proactive outreach to maximize customer value and loyalty.

This is an excellent opportunity for an individual passionate about customer success in a fully remote capacity. Engage proactively with customers to understand their needs and ensure they are achieving their goals. Provide ongoing support and guidance, acting as a primary point of contact.

Identify opportunities to enhance customer satisfaction and retention through personalized engagement. Address customer concerns and facilitate resolutions by coordinating with internal teams.



Gather customer feedback and share insights to inform product and service improvements.

Proven experience in a customer engagement, customer success, or account management role. Exceptional communication, interpersonal, and active listening skills, tailored for remote interaction. Ability to build rapport and trust with clients remotely.

Strong organizational skills and the capacity to manage multiple customer relationships simultaneously. Proficiency with CRM systems and customer engagement platforms. Competitive salary and potential for performance-based bonuses.

Fully remote position offering significant work-life flexibility. Comprehensive health, dental, and vision insurance coverage. A collaborative and supportive remote work culture. #

📌 Customer Service Representative - English - Virtual Training (Kimberley)
🏢 Placements24
📍 Kimberley