Secteur d’activité : Services bancaires personnels et commerciaux Détails de la rémunération : $45,300 - $63,900 CAD The Customer Service Officer (CSO) position supports teams of Relationship Managers/Analysts and/or Account Managers in meeting the day to day needs of the customers of those portfolios, as well as to onboard new customers to the bank. This position is accountable to deliver legendary customer experience and support profitable business growth. Meet or exceed CSO LEI target and be actively involved in ensuring the unit meets or exceeds its' LEI target.

Facilitate customer requests leveraging various partners (CCSC, Visa, Retail Bank, etc.) Deliver legendary service at every interaction and execute on plans to continuously improve the customer experience. Act as a first point of contact for the day to day administrative needs, questions and concerns, resolving them where possible, and communicating to the RM or AM as appropriate. Develop a network of contacts across TD in order to continuously improve their knowledge and ability to service customers.

Deliver the Bank to our customers by identifying, recommending, introducing and referring appropriate TDBG Business Partners and Products to existing and new customers to maximize revenue/profit and retention of relationships. Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s business.

Support Relationship

Managers/Analysts and Account Managers in credit administrative matters. Assist in building current relationships and deepening existing customer relationships by consistently following the Business Banking Relationship Methodology. Act as first point of contact with customers on credit administrative matters such as following for documentation and/or obtaining Financial Statements and Accounts Receivable lists.

Responsibilities also include uploading customer reports/documentation into the appropriate systems. Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals. Facilitate investment requests between customers and Business Banking Investments where required.

Provide effective credit administration for the portfolio both within the Unit and by interfacing with functions across the TDBFG. Assist RM/AM with obtaining/compiling all supporting documentation required to complete credit applications and process funding requests. Partner with administrative support groups to facilitate activities, such as programming credits, making payments, advancing funds, etc.





Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank. Be knowledgeable of and comply with Bank and Industry Codes of Conduct. Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit. Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques. Participate in personal performance management and development activities, including cross training within own team.

Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate. Contribute to a fair, positive and equitable environment that supports a diverse workforce. Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Requires expertise in a variety of account and credit administration related activities to provide customers with support and advice. Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk. Uses sound judgement and understanding of process/ policy risk when fulfilling requests, recommending exceptions outside general practices or guidelines.

Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area. Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team. Evaluates and communicates unusual and/or complex content in a clear manner; undergraduate degree preferred 1+ years of related experience La TD est un chef de file mondial dans le secteur des institutions financières.

Elle est la cinquième banque en importance en Amérique du Nord de par son nombre de succursales. Chaque jour, nous nous efforçons de rendre chaque interaction,



chaque produit et chaque expérience remarquablement humaine et agréablement simple à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent à profit leurs compétences, leur talent et leur créativité pour approfondir les relations, assurer une exécution rigoureuse et rendre l’expérience bancaire plus simple et plus rapide.

La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Ensemble, nous réimaginons l’expérience bancaire et ses possibilités pour notre clientèle, nos collègues et nos collectivités. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien‑être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance.

C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Formation et intégration Dans cette optique, nous organiserons des séances d’intégration et de formation.

Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision. À la TD, nous avons pour objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues, et nous avons en commun un ensemble de valeurs qui façonnent notre culture et guident nos comportements. En échange de l’engagement quotidien de nos collègues à aider la TD à réussir, nous nous engageons à leur offrir une expérience de travail qui repose sur l’impact, la croissance et la culture de bienveillance. Peu importe où vous travaillez à la TD, nous vous donnéons les outils nécessaires pour faire changer les choses au travail et dans votre collectivité, explorer et faire progresser votre carrière et faire partie de notre culture de bienveillance et d’inclusion.

Notre engagement à l’égard de la diversité, de l’équité et de l’inclusion C’est la raison pour laquelle nous avons lancé en 2018 La promesse TD Prêts à agir, qui est maintenant un projet nord‑américain pluriannuel.

📌 Customer Service Representative - Online Banking (Windsor)
🏢 TD Bank
📍 Windsor