Customer Service Representative/Route Service Representative – Gateway Pet Memorial As a Customer Service Representative (CSR) at Gateway, you are the primary, face‑to‑face representative of our company to veterinary clinics and, at times, pet parents. If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.

Gateway

Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time. Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!) Building and maintaining trusted clinic relationships The CSR role reports to the Care Center Manager. The CSR supports veterinary partners by providing qualified, compassionate pickup and delivery services on an assigned route. Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly Deliver consistent, compassionate,



high quality service while gathering feedback to improve the clinic experience anticipate clinic needs and follow all safety and company policies Support basic account related administrative tasks distribute approved materials Identify service opportunities and refer potential leads to Business Development Takes pride in professionalism and personal accountability Is physically capable of frequent lifting and active workdays Education, Training &

Qualifications High school diploma or GED required Prior customer service, account management, or route‑based experience preferred Comfortable using mobile technology and CRM systems Ability to work early mornings, weekends, or holidays as needed Frequent heavy lifting up to 100 lbs and physical activity At Gateway, we support our people with meaningful benefits and growth opportunities: ~ Competitive hourly pay + overtime eligibility ~ Medical, Dental, and Vision insurance ~ Tuition assistance (up to $2,000) ~ Paid holidays and PTO ~ If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.

Gateway Services

Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self‑expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [email protected] celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit #

📌 Customer Service Representative/Route Service Representative (Surrey)
🏢 Gateway Services
📍 Surrey