At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service. Directs or responds to telephone inquiries and written requests.

This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risk according to binding requirements. Resolves product and service problems. This includes clarifying member/client complaints, determining cause, selecting and explaining the best solution, expediting correction, following-up to ensure resolution, and making recommendations to management as required.

Reviews renewals from Alternate Markets Carriers as required, and sends supporting documentation to member/client. Provides assistance to other Service team members, by coaching and counseling employees on alternate market availability, rules and guidelines. Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.

Three years’ experience in personal lines, automobile and property insurance. Excellent problem-solving skills and ability to handle customer issues in a pleasant and positive manner. Superior time management, project management and organizational skills to manage competing priorities.





Intermediate knowledge of Microsoft Office Suite applications and knowledge of EPIC and Portal would be an asset. The ability to communicate in French is considered an asset. Working towards a CAIB 1 designation would be considered an asset.

General call centre environment. Hybrid role - three days in the office This position offers a competitive salary along with rewarding bonuses that recognize your dedication. At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

We offer best-in-class pension and perks, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Defined benefit pension plan for a financially confident retirement ~Flexible work-from-home and hybrid options ~ OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services. Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.

This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. Together, this includes fostering a diverse, equitable and inclusive setting for all.

📌 Customer Service Representative - Thorsby, AB - Hybrid
🏢 Orbit Insurance Services
📍 Thorsby