Cambridge, ON, Full-time On-site (Saturday rotation required once a month) Language: Excellent written and spoken English communication skills are required.

Duration: 11 week contract, with high possibility of permanent Are you passionate about helping customers find the right solutions while building lasting relationships? We are partnering with a well-established organization in the home services industry to hire a Customer Solutions Specialist who thrives in a fast-paced, customer-focused environment. In this role, you'll have the opportunity to make a meaningful impact by helping customers navigate important decisions and delivering solutions that create positive outcomes for everyone involved.

Working alongside a collaborative and supportive team, you'll engage directly with residential customers, understand their unique needs, and provide thoughtful guidance on products, services, and rental agreements. This is an excellent opportunity for someone who enjoys problem-solving, values continuous learning, and is motivated by delivering an outstanding customer experience. Opportunity to transition into a permanent position Gain experience with a recognized organization that values customer relationships and service excellence Work in an environment that encourages innovation, continuous improvement, and career growth You’ll connect with customers who are considering ending their rental agreements, listening carefully to understand their concerns and identify the best path forward.

You’ll educate customers on available programs, products, rental options, and agreement terms, ensuring they can make informed decisions.



You’ll develop creative and compliant retention solutions that balance customer needs with company policies and contractual obligations. You’ll support customers with equipment replacements or product conversions, ensuring a seamless experience and accurate documentation.

You’ll manage customer interactions with professionalism, empathy, and attention to detail while maintaining accurate records across multiple systems. You’ll continuously build your knowledge of water heaters, HVAC, water purification, and smart home solutions to provide confident, informed support. 2+ years of customer service, customer retention, call centre, or related experience ~ Strong written and verbal English communication skills with the ability to explain complex information clearly ~ Demonstrated critical thinking and problem-solving skills in a customer-focused environment ~ Proven ability to manage multiple systems simultaneously, including Microsoft Office Suite, Adobe PDF, and multiple software applications across dual screens ~ Customer-first mindset with robust interpersonal skills and a professional, empathetic approach ~ Adaptable, coachable, and committed to continuous learning and personal growth We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

On occasion, we also use AI-assisted tools to help review applications. #

📌 Customer Service Specialist (Part-Time) (Cambridge)
🏢 Altis Technology
📍 Cambridge