Lead the Customer Service team at ROCKWOOL's Milton Office as a Supervisor. Engage with team members, uphold service excellence, and foster a supportive work culture in this fully onsite role. Reporting to the Customer Service Manager, this position oversees a team of Customer Service Representatives.

With 2-5 years of supervisory experience, you'll drive daily operations, manage escalations, and implement process improvements. Your leadership will ensure high service levels while mentoring team performance. Key Responsibilities:

- Oversee frontline team performance and workflow
- Handle customer escalations and complex issues
- Train and onboard current Customer Service Representatives
- Monitor service metrics and enforce service standards
- Collaborate with Sales and Logistics teams for seamless service Requirements:
- 2-5 years of customer service supervisory experience
- Strong analytical and problem-solving skills
- Proficiency with SAP and order processing tools
- Excellent communication and interpersonal abilities
- Customer-focused mindset with commitment to service excellence Elevate customer service standards and make an impactful difference at ROCKWOOL's Milton office.

📌 Customer Service Supervisor in Milton
🏢 ROCKWOOL International A/S
📍 Milton