Elevate customer experiences as a Customer Success Manager at Equinix. In this strategic role, you'll drive business outcomes while managing global customer relationships for optimal value. As a seasoned Customer Success Manager 3, you'll lead post-sales engagement across complex, global accounts. This position emphasizes onboarding, adoption, retention, and growth strategies, leveraging advanced problem-solving and commercial acumen.

Your role impacts long-term customer success while shaping pivotal strategies alongside executive stakeholders. Key Responsibilities:

- Lead onboarding for complex, global customers
- Develop Customer Success Plans with aligned KPIs
- Drive product adoption through data-driven insights
- Manage renewals and contract value optimization
- Coordinate issue resolution and communicate effectively

Requirements:

- Minimum 5 years in Customer Success or Account Management
- Bachelor's degree preferred
- Experience in B2B technology or SaaS environments
- Proven ability with global enterprise accounts
- Success in driving customer retention and revenue growth

Excel in fostering strategic customer relationships and enhancing growth at Equinix.

📌 Customer Success Strategist at Equinix (Toronto)
🏢 Equinix
📍 Toronto