Elevate your career with Axya as a Customer Success Manager, specializing in manufacturing and procurement. This remote role demands strong project management and deep industry expertise to optimize client success. Axya seeks a seasoned Customer Success Manager to drive the adoption of its AI-powered procurement platform.

You will leverage your knowledge in manufacturing and supply chain to provide tailored solutions that enhance client operations. Engage directly with customers, managing onboarding and deployment processes to ensure smooth transitions. Key Responsibilities:

- Lead end-to-end project management for customer onboarding
- Set and track deployment KPIs to ensure success
- Understand and redesign customer workflows for operational change




- Conduct onsite visits to build trust and observe processes
- Drive data-driven Business Reviews to highlight ROI

Requirements:

- 3–5+ years in B2B SaaS Customer Success or account management
- Genuine expertise in manufacturing or supply chain environments
- Proficient in project management and technical troubleshooting
- Solid change management instincts with keen business acumen
- Excellent English communication skills; French is a plus

Bring your expertise in procurement and project management to transform how the manufacturing industry operates at Axya.

📌 Customer Success Manager at Axya (Montreal)
🏢 Axya
📍 Montreal