The Customer Success Manager will act as a strategic partner to customers, ensuring their successful adoption, engagement, retention, and expansion across Augmnt’s offerings. This role requires strong expertise in IT recruitment, IT staff augmentation, or technology services account management, and an ability to build trust, uncover opportunities, and communicate the value of services and software effectively. Key Responsibilities:

- Manage a portfolio of customer accounts, acting as the primary relationship lead.
- Lead onboarding and adoption activities for new customers using the Augmnt SaaS platform and ensure smooth transitions.
- Build strong relationships with hiring managers, procurement stakeholders, and operational contacts in client accounts.
- Collaborate with internal recruiting and leadership teams to align customer needs with IT recruitment delivery and staff augmentation.
- Serve as a trusted advisor on IT hiring, contractor engagement, staffing strategy, and market realities.
- Proactively identify opportunities for account expansion across IT Services, Staff Augmentation, and Augmnt’s software platform.
- Conduct regular check-ins, business reviews, and service follow-ups to track satisfaction, platform usage, and account growth opportunities.
- Monitor customer health, flag potential risks early, and drive action plans to improve account performance.
- Coordinate with internal teams to resolve customer concerns and escalate issues appropriately.
- Provide accurate and up-to-date account notes, customer plans, and follow-ups in CRM and internal systems.
- Support account renewals, upsells, and cross-sell efforts by identifying and presenting relevant solutions.

Required

Qualifications:

- 3+ years of experience in Customer Success,



Account Management, IT Recruitment, IT Staffing, or Technology Services account management.
- University degree in Business, Communications, Technology, or a related field.
- Proven experience supporting or growing client accounts in an IT recruitment or professional services setting.
- Strong understanding of IT roles, hiring processes, and client expectations in technical talent solutions.
- Demonstrated ability to manage multiple relationships and coordinate with internal teams.
- Comfort with consultative selling to expand account opportunities.
- Professional and customer-first approach with excellent communication, organization, and problem-solving skills.

Preferred

Qualifications:

- Experience in SaaS account management, customer success, or software adoption support.
- Familiarity with ATS, recruiting platforms, talent intelligence tools, or HR tech products.
- Background in IT Services, project-based consulting, or managed services sales/account growth.
- Experience in a startup or growth-stage environment with evolving roles. Success in this role means ensuring customers feel supported and confident in Augmnt’s partnership, growing accounts through retention, engagement, and expansion, and proactively identifying revenue opportunities across SaaS, Staff Augmentation, and IT Services.

Benefits & Perks

- Competitive base salary with bonus/commission opportunity tied to account growth and customer expansion.
- Health and dental advantages, plus paid vacation and personal days.
- Remote work environment
- Opportunity to help shape a growing company at the intersection of SaaS, IT staff augmentation, & IT services.
- Career growth potential across customer success, account management, sales, & recruitment.

📌 Customer Success Manager (Toronto)
🏢 Augmnt
📍 Toronto