The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, valuable know-how of customer service is crucial. Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests, maintenance issues, warranty-related queries, etc.

Be a customer advocate for timely response to issues and for problem resolution and escalation. Document and time-log all activities taken toward resolving customer issues. Where required, support customers during run-time activities and provide online troubleshooting support and resolution.





Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., Experience in Customer Service with a minimum of 2 years of experience. Professional in electrical areas or related. Must be fluent in both Spanish and English; any other language would be an advantage.

High focus on customers and their needs. Ability to act solution-oriented and to vary different approaches, be flexible and creative. Readiness to travel (approx. for troubleshooting, training or customer meetings.

Knowledge in phone software to customer service is desirable. Salesforce desirable. Knowledge in SAP and Power BI. Continuous improvement culture.

📌 Customer Support / Customer Service Representative **IMMEDIATE HIRE** (Saint-Laurent)
🏢 Hitachi Energy
📍 Saint-Laurent