About the Role

Our client is searching for an energetic and customer-focused Customer Support Agent to join their team in Kimberley . This role is pivotal in delivering outstanding service and support to customers, addressing their inquiries and resolving issues effectively. You will be a key representative of the company's commitment to customer satisfaction, working within a collaborative team that values service excellence. This hybrid role combines the benefits of in-office teamwork with the flexibility of remote work, promoting a balanced and productive work environment.

Key Responsibilities

- Handle inbound customer calls, emails, and chat inquiries with professionalism and efficiency.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, complaints, and concerns promptly.
- Document all customer interactions and resolutions in the CRM system .




- Identify opportunities to upsell or cross-sell relevant products and services when appropriate.
- Escalate complex issues to senior agents or management as needed.

Requirements

- Previous experience in a customer support or call center environment.
- Excellent verbal and written communication skills.
- Solid problem-solving abilities and a patient, empathetic approach.
- Familiarity with customer service software and ticketing systems.
- Ability to multitask and manage time effectively in a dynamic environment.
- High school diploma or equivalent; additional customer service training is a plus.

Benefits

- Competitive annual salary.
- Hybrid work model offering flexibility.
- Comprehensive health and dental benefits.
- Opportunities for career growth and skill development.
- A positive and supportive team culture.

📌 Customer Support Agent (Kimberley)
🏢 Placements24
📍 Kimberley