Enhance customer satisfaction as a Customer Support Consultant in the legal software sector at Dye & Durham. Focus on resolving inquiries and handling requests efficiently. As the initial contact for customers, you will manage inbound requests and provide support on various platform-related issues.

Your role includes accurate documentation and contribution to knowledge resources, ensuring a positive customer experience. Your goal is to contribute to high-quality service through teamwork and continuous training initiatives. Key Responsibilities:

- Manage high-volume inbound customer support requests
- Provide guidance on troubleshooting and account inquiries
- Document interactions accurately in Zendesk
- Escalate complex issues to the Team Lead promptly
- Assist with order fulfillment and documentation

Requirements:

- Solid customer service and communication skills
- Proficient in troubleshooting and problem-solving
- Experience with Zendesk or similar CRM systems (asset)
- Background in customer support or the legal industry (asset)
- Proficiency in Microsoft Office

Play a key role in customer support and elevate the service experience in legal software.

📌 Customer Support Consultant in Legal Software (Vancouver)
🏢 Dye u0026 Durham
📍 Vancouver