Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good.

Our Client End User

Specialists engage with Benevity's remarkable end users, clients, and nonprofit organizations, driving our mission to change the world. Join a group of dedicated and passionate professionals committed to creating innovative solutions for our clients. You'll have the opportunity to work alongside some of the world's most renowned companies and charities, supporting their efforts to make a meaningful impact.

If you're a self-motivated, adaptable team player who learns quickly, enjoys solving challenging problems, and appreciates casual work attire, you'll fit right in. Deliver exceptional service to turn clients into Raving Fans of Benevity! Serve as the subject matter expert for your assigned clients, bringing deep knowledge of their program guidelines, nuances, and needs to every interaction Serve as the main point of contact for client support inquiries via email, messaging, and phone Be the first line of support for client-specific questions from the broader EUC team, including third-party partners,



coaching them through nuanced requests Maintain all service level agreements diligently Address support requests both in writing and verbally Run training sessions and create resources for client-specific knowledge; review requests and conduct quality control measures to drive continuous improvement Build strong working relationships with Client Success, Technical Account Management, and Managed Services teams, joining client meetings where EUC expertise adds value Deliver data-driven insights through regular analysis of CSAT scores, one-touch resolution rates, and user feedback, translating trends into actionable recommendations Bachelor's degree or equivalent experience At least 2 years in customer service or client management Expertise in establishing rapid relationships through email and phone Proficiency in a second language is beneficial If the idea of working on tech that helps people do good in the world lights you up At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports outstanding work, strong relationships, and personal well-being.

For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most. Diversity, equity, inclusion and belonging are part of Benevity’s DNA.

You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams. Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.

📌 Customer Support Representative/Tech Support (Calgary)
🏢 Benevity
📍 Calgary