Overview

Location: CAN - Niagara On The Lake, Niagara Pkwy

Job Posting Title: Customs Specialist (Release Agent)

Time Type: Full Time

Compensation: Salary starting at $41,000 per year, plus eligible benefits, in accordance with experience and internal equity

Responsibilities

- Set up and release of shipments being imported into Canada
- Track and trace incoming shipments
- Process courier shipments
- Identify tasks that require special handling, recommend process improvements, and implement resolutions within assigned scope of responsibility
- Adhere to all Standard operating Procedures and Policies set in place by the department and organization
- Provide input and be an active participant at weekly team briefings

Quality, Health & Safety

- Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
- Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Qualifications

- High School Diploma or Equivalent qualification
- Certified Customs Specialist (CCS) Designation, an asset
- Logistics Education or background will be an asset

Skills and Competencies

- Good command,



both verbal and written, English skills.
- Ability to create team-oriented engagements and active listening
- Service oriented and able to resolve customer grievances
- Strong interpersonal skills, building professional relationships internally and externally
- Robust problem-solving skills and analytical skills
- Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
- Both a team builder and a team-player
- Excellent organizational and time management skills
- Ability to communicate effectively in a diverse multicultural environment.
- Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

- English is the principal language for this position, additional languages may be required in other locations.
- Ability to communicate effectively in a diverse multicultural environment.
- Microsoft Office suite

Physical Demands

- Prolonged periods sitting and standing at a desk and working on a computer
- Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

📌 Customs Specialist (Release Agent) (Niagara-on-the-Lake)
🏢 DSV - Global Transport and Logistics
📍 Niagara-on-the-Lake