Step into a rewarding Cybersecurity Technical Support role in Montreal aimed at enhancing clients' email security experience. As a bilingual specialist, your troubleshooting expertise will directly impact customer satisfaction. This full-time position offers a unique platform for professionals fluent in both English and French.

You will tackle technical challenges, fostering personalized customer relationships while driving improvements to our services. Your analytical skills will be vital as you collaborate with and escalate issues to the development team, ensuring seamless client experiences. Key Responsibilities:

- Address and resolve technical client inquiries via phone, email, and chat
- Develop solid relationships with clients through exceptional service




- Escalate significant incidents to ensure timely resolutions
- Relay customer insights to the product development team

Requirements:

- Strong knowledge of basic network protocols and email security
- Excellent analytical, logical, and problem-solving skills
- Experience with SMTP troubleshooting for Hornetsecurity products
- Bilingual capabilities in French and English; additional languages are a bonus
- Customer service focus, able to operate under high-pressure conditions

Utilize your passion for problem-solving and customer service to make a difference in our team.

📌 Cybersecurity Technical Support Role Montreal
🏢 Hornetsecurity
📍 Montreal