Drive customer understanding in clean energy as the Product Knowledge Manager at dcbel Inc. This role emphasizes creating clear, structured knowledge around cutting-edge energy solutions. In this influential role, you will be instrumental in shaping the way customers and partners perceive dcbel's products.

Partnering with cross-functional teams, you'll develop a robust knowledge repository that simplifies complex information and reinforces customer trust. You will take the lead in defining frameworks for AI-assisted content creation, ensuring accuracy and consistency across all platforms. Key Responsibilities:

- Develop and structure customer-focused knowledge experiences
- Collaborate with product and support teams for cohesive messaging




- Ensure comprehensive governance of product documentation
- Set standards for content quality and AI involvement
- Identify and address knowledge gaps proactively

Requirements:

- 5+ years in knowledge management or related activities
- Proven skills in building effective knowledge architecture
- Strong judgment and critical thinking abilities
- Systems-oriented mindset with a focus on accountability
- Proficient in translating technical concepts for end-users

Lead the charge in making clean energy accessible with your knowledge management expertise at dcbel.

📌 dcbel Product Knowledge Manager (Montreal)
🏢 dcbel
📍 Montreal