Brandt Industries is currently seeking a mechanical triage Dealer Service Support Representative (Manufactured Equipment). As the Dealer Service Support Representative for our dealership network, you will play a pivotal role in ensuring the efficient and timely resolution of product issues related to agricultural, heavy equipment, truck, and trailer industries. Your primary responsibilities will involve troubleshooting problems, providing guidance on repairs, and offering exceptional customer support.

Your expertise and guidance will ensure productive and timely solutions to enhance customer satisfaction and maintain the highest level of product performance. Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers, and we act on that belief every single day.

Offer technical/mechanical advice and guidance to dealership network staff for issue resolution. Provide comprehensive product knowledge to customers and dealership personnel, ensuring they can operate and maintain equipment effectively.

Communication and Support: Act as a liaison between dealerships and internal technical teams, ensuring that issues are properly documented and addressed. Follow up with customers and dealerships to confirm issue resolution and satisfaction.



Report common issues and trends to the manufacturing and design teams to support product improvement efforts. Gather information to help identify potential areas for improvement in product design, performance, and reliability.

Customer Service: Maintain a customer-centric approach, ensuring that warranty claims are processed with a focus on customer satisfaction and a positive experience. Provide after-hours support through on call rotation. High school diploma or equivalent (Engineering Technologist or Heavy Equipment/ Agricultural / Automotive Technician is a plus) Experience in customer support, technical troubleshooting, or a related role, preferably in the agricultural, heavy equipment, truck, or trailer industry.

Strong mechanical and technical aptitude with the ability to understand complex machinery and systems Customer-centric attitude with a dedication to delivering top-notch service. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely. Proficiency in Microsoft Office suite (Excel, Word, Outlook, Sharepoint).

Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.

Comprehensive benefits coverage: including health, dental and more to support your wellbeing.

Retirement savings programs: Pension and RRSP programs to help you invest in your future.

📌 Dealer Service Support Representative (Manufactured Equipment) (Regina)
🏢 Brandt Group of Companies
📍 Regina