Become a Guest Services Agent at Deerhurst Resort and ensure every guest has a memorable experience. This position is critical in facilitating smooth arrivals, departures, and guest inquiries effectively. You will play a vital role in providing emotional and logistical support to guests and homeowners alike. The ideal candidate possesses excellent communication skills and thrives in fast-paced settings, ensuring all service inquiries are handled correctly.

Experience in hospitality and guest service is highly beneficial. Key Responsibilities:

- Welcome and assist guests with professional courtesy
- Manage check-in and check-out procedures accurately
- Address guest questions and escalated service issues
- Implement electronic payment processes at checkpoints
- Collaborate with resort teams to uphold service quality

Requirements:

- Previous experience in guest services or hospitality preferred
- Outstanding customer service and interpersonal skills
- Ability to manage multiple tasks efficiently
- Knowledge of Opera Cloud PMS is a plus
- Availability for diverse shifts, including evenings

Provide seamless support to guests while ensuring exceptional experiences at Deerhurst Resort.

📌 Deerhurst Resort Guest Services Position (Ontario)
🏢 Deerhurst Resort
📍 Ontario