At MEC, our purpose is to equip people for a lifetime of outstanding outdoor experiences and adventure. Our home is on the trail—and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community. What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members.

Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they’re going next. We curate products with intention—prioritizing quality, performance, and sustainability—so members can trust what they buy and how it’s made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.

Our leaders play a hands‑on role in bringing these values and differentiators to life—building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore. As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and Tech Service Shop. Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards.

You are highly visible on the floor—coaching in the moment, supporting teams, resolving member needs, and making sound, real‑time decisions that build trust and confidence. You also partner closely with the Senior Staff Team to drive strong business results, team engagement, and a positive, inclusive store culture.



Act as the Member Service Manager on the floor, setting service tone and directing daily execution Champion MEC’s member service standards and coach teams through real‑time observation and feedback Oversee service execution at the Cash and Member Service Desk, ensuring friendly, efficient, solution‑focused experiences Support recruitment, onboarding, and training in partnership with the AGM and SLA Identify skill gaps and deliver targeted training to strengthen service, product knowledge, and role capability Community Engagement Lead store community outreach, partnerships, and member‑facing events Deliver product demos, clinics, and local initiatives that build meaningful connections Measure the impact of community programs to ensure value for members and the business Use sales and service metrics (e.g., Support store budgeting, scheduling, and workforce planning Partner with the Senior Staff Team to deliver store goals and initiatives 1–3 years’ experience leading frontline, member‑facing teams in retail or service environments ~ Strong floor leadership and coaching skills, with the ability to give real‑time, observation‑based feedback ~ Experience overseeing high‑volume service areas (e.g., cash, service desk, sales floor) ~ Ability to interpret service and sales KPIs and turn insights into action ~ Passion for outdoor activities and community connection ~ Flexibility to work evenings, weekends, and holidays as required Bonus If You Have Experience in outdoor or specialty retail Outdoor certifications or instructional experience (an asset, not required) Our Commitment to Inclusion MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier‑free workplace.

We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

📌 Department Manager, Member Experience (Vancouver)
🏢 MEC
📍 Vancouver