Take charge of member experiences with Desjardins as a full time Member Services and Operations Support Manager. Lead a team dedicated to strategic operational excellence. As the head of your department, you will work to fulfill the needs and expectations of members while supporting Desjardins’s priorities.
This role emphasizes your ability to foster team development and maintain high service standards. You will develop and execute plans that drive results while ensuring efficient operations and profitability. Key Responsibilities:
- Support business strategy development for departmental goals
- Manage and enhance the member/client experience effectively
- Oversee implementation of operational action plans
- Empower and motivate your team for skill advancement
- Uphold Desjardins's cooperative values in community engagement
Requirements:
- Bachelor’s degree in a relevant field
- Minimum of four years of experience in similar roles
- French language proficiency is essential
- Strong decision-making skills with a focus on results
- Experience in fostering talent and team collaboration
Utilize your managerial expertise to foster member-centric service delivery at Desjardins.