Senior Technical Recruiter at Raas Infotek

Desktop Support – Field support

Key Knowledge Requirements

- If they managed large engagements or at least user base site >50 users
- Them know the importance of SLA and aware how to prioritize their task - ask what SLA duration they had for P3/P4 tickets.
- Hands on experience in Imaging Process with Autopilot/SCCM/Intune
- Familiar with M365 issues outlook and Teams (Meeting room issues)
- Check their troubleshooting approach for SLOW Laptop (as most of them starts directly with Upgrade of Memory which shouldn't be the mindset).

Technical Areas

- Desk side Support Experience
- Imaging Experience / enrollment
- Hardware Breakfix
- Software Breakfix
- Technical Knowledge
- Process Knowledge
- Asset Management
- Network / Meeting Room Support
- MAC Operating System

Desired Skills & Experience

- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Spare parts management
- Audio and Video Support including Health Checks
- Inventory and Asset Management – Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system




- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications

- Prefer 3-5 years IT experience, including technical training
- Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Experience in using PC-based word processing, presentation, and e-mail software preferred
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
- Own car for transportation (mileage will be reimbursed by policy)

Thanks & Regards

262 Chapman Road, Suite 105A,

Newark, DE –19702

Phone: (302) 565-0068 Ext: 143

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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📌 Desktop Support- Field support (Montreal)
🏢 Raas Infotek
📍 Montreal