Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we're not your typical security company—we're building something different.

Community First – Creative Initiative – If these values resonate with you, keep reading.

Lead a team of client account managers who are dedicated to the high-quality provision of Guardteck's services.

Maintain high-quality client and stakeholder relationships through audits, meetings, and visits.

Develop and recommend corporate Client Services policy within the Client Services department of Guardteck.

Define and recommend objectives in each area of Client Services.

Make recommendations for improving the effectiveness of policies and procedures.

Identify training needs, initiate development of subordinates, and recommend effective personnel action.

Provide orientation and on-the-job training for subordinates and ensure that the authority and responsibility for each position are defined and understood.

Issue specific annual objectives to immediate subordinates and review objectives of the Client Services division.

Client Engagement & Customer Service Excellence (20% Time Spent)

Maintain high-quality client relationships through audits, meetings, and visits.

Serve as the primary point of contact for key clients, understanding their needs and ensuring the company delivers value.

Collaborate with sales, marketing, and account management teams to create tailored solutions for clients.

Lead initiatives to gather and analyze client feedback, using insights to improve service offerings.

Provide reports to subordinates on the interpretation of results and approve changes in the direction of plans.

Oversee the organization's Client Services, ensuring processes are effective, scalable,



and aligned with company goals.

Implement best practices in Client Services management, focusing on quality, timeliness, and customer satisfaction.

Collaborate with the technology team to leverage automation and digital tools to optimize Client Services.

Review performance against operating plans and standards.

Develop specific short-term and long-term plans and programs, with the goal of continual improvement.

Present monthly reports on performance as requested by the RVP of Operations.

Drive continuous improvement initiatives to enhance productivity, reduce costs, and streamline workflows.

Direct, monitor, and appraise the performance of related business units and provide the necessary coordination between activities.

Review and approve adequate plans to control planned outputs, budget spending, labour efficiency, customer service, and resource efficiency.

Manage the operational budget, allocating financial resources efficiently to meet business needs.

Monitor and analyze financial key performance indicators and take appropriate action to correct any item not meeting expectations.

client training, tenant training, tabletops, assessments).

expert coaching and mentoring skills.

Outstanding problem-solving skills, attention to detail, and awareness of environmental and relationship discrepancies.

Proven experience as a Client Services subject matter expert with 5 to 7 years of experience.

In-depth understanding of the entire MS Office suite.

This is an incredible learning opportunity.

You'll work in a collaborative team that genuinely supports each other.

Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.

Apply today and help us build something special.

We celebrate diversity and are committed to creating an inclusive environment for all employees. #

📌 Director, Client Services & Security Operations (Calgary)
🏢 Guardteck Security
📍 Calgary