Quantum Lifecycle Partners LP is Canada's largest and most significant integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills, and the recovery of natural resources from obsolete electronics.

Title: Manager, IT Operations Permanent Full-time The Manager, IT Operations, leads Quantum’s infrastructure, cybersecurity, and end-user support functions across cloud and on-premises environments. Reporting to the VP of IT, this role manages a team of 5+ IT professionals, oversees key technology partners, and ensures secure, reliable, and responsive IT service delivery. Oversee on-premises and Azure cloud infrastructure, including performance, availability, backup, disaster recovery, patching, and security.

Lead infrastructure projects such as cloud migrations, hybrid connectivity, Microsoft 365 administration, and automation improvements.

Cybersecurity

Manage cybersecurity across identity, endpoint, network, email, and cloud environments. Support vulnerability management, incident response, ISO 27001 governance, and SOC 2 readiness. IT Support & Service Delivery Lead responsive Tier 1–Tier 3 IT support across all sites.

Improve ITSM practices, service desk performance, endpoint management, onboarding, and offboarding standards. Manage vendors and service providers, including service reviews, renewals, and statements of work. Support IT budgets, documentation, asset inventory, operational reporting, KPIs, and risk updates for senior leadership. 8+ years of hands‑on progressive IT experience, including 3+ years leading infrastructure, support, or security teams.



~ Experience managing hybrid environments with a strong Microsoft Azure footprint. ~ Strong hands‑on experience with Microsoft Azure, Entra ID, Azure networking, Azure Monitor, Backup, Site Recovery, and Microsoft 365 administration. ~ Solid understanding of cloud governance, app services, licensing, identity and access management, SSO, MFA, Conditional Access, and PIM.

Cybersecurity

Experience with Microsoft Defender, Sentinel, Purview, Intune security baselines, vulnerability management, and incident response. Knowledge of ISO 2701 0, SOC 2 readiness, security controls, audits, risk management, Zero Trust, and vendor risk. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, networking, Wi‑Fi, virtualization, Intune, and ITSM/ITIL practices.

Hands‑on people leadership, communication, customer service, vendor management, budgeting, and problem‑solving skills. Degree in a related field or equivalent practical experience; Company-paid Extended Health & Dental Benefits ~ Disability and Life Insurance ~ Short Term Incentive Plan ~3 weeks' vacation ~ Employee Assistance Program ~ We promote excellence through diversity and encourage all qualified persons to apply. Quantum is also committed to providing accommodations for people with disabilities.

Accommodation may be provided in all parts of the hiring process. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. Automated technologies, such as artificial intelligence, may be incorporated into our recruitment process.

This includes, but is not limited to, AI-driven screening and assessment methods.

📌 Director, IT Network Operations --FULLTIME (Brampton)
🏢 Quantum Lifecycle
📍 Brampton