Lead innovative strategies in Conversational AI with Bell, guiding the Virtual Assistant team to elevate customer experiences. Drive the design, deployment, and integration of groundbreaking AI-powered solutions that redefine engagement. As a Director of Conversational AI Strategy and Innovation, you will shape the future of customer journeys at Bell.

Collaborating with cross-functional teams, you will spearhead advanced strategies and product roadmaps while managing a high-performing team of designers and AI specialists. Your focus on generative AI technologies will empower live agents and refine customer interactions, ensuring every experience is exceptional. Key Responsibilities:

- Drive market launch of generative AI initiatives with Google Cloud
- Lead and mentor the team of conversational designers and product owners




- Define and execute strategy for omni-channel virtual assistants
- Collaborate with engineering teams for API integrations
- Establish KPIs for performance optimization of virtual assistants

Requirements:

- 7+ years in technical product management or conversational AI
- 3+ years of people management experience
- Hands-on with Google Cloud CX platforms and AI tools
- Experience in generative AI deployment and innovation
- Solid executive communication and data storytelling skills

Shape customer experiences with your expertise in conversational AI and lead the future of innovation at Bell.

📌 Director of Conversational AI at Bell (Mississauga)
🏢 Bell
📍 Mississauga