Join dcbel Inc. as the Director of Field Operations, focusing on optimizing installer performance and improving customer journey experiences in sustainable energy. Drive operational excellence across the service delivery continuum. This leadership role involves overseeing end-to-end operations for installers and ensuring all activities are aligned with the company’s vision for decentralized energy consumption.

You will manage crucial workflows including onboarding, territory activations, and compliance checks, while leading a distributed team of technicians and installers. Key Responsibilities:

- Own the customer and installer journey definitions and processes
- Ensure installers meet readiness in qualifications and territories




- Standardize operational rules and process efficiencies
- Collaborate with Finance to manage costs and resources
- Define checks and audit processes throughout installations

Requirements:

- 7-10+ years in end-to-end field operations experience
- Degree in Business, Operations, or a related field
- Experience scaling performance-driven operations
- Proven ability to drive collaboration between functions
- Willingness to travel up to 20% for field visits

Enhance sustainability practices and operational performance through complex field management at dcbel.

📌 Director of Field Operations at dcbel Inc. (Montreal)
🏢 dcbel
📍 Montreal