Lead operational excellence as Director of Fraud Operations & Customer Success in Toronto. Drive revenue growth through client advocacy, strategic leadership, and effective vendor management. This key role reports to the COO and requires a leader focused on driving product adoption and improving customer success in fraud solutions.

You will oversee a multidisciplinary team, guiding internal Fraud Investigators and Fraud Customer Success Managers while expanding commercial offerings. Your efforts will directly influence operational strategies that align with business growth targets. Key Responsibilities:

- Align Fraud operations with business strategy and revenue goals
- Deliver Quarterly Business Reviews demonstrating client ROI




- Manage day-to-day client relationships and escalations
- Standardize investigative processes and quality assurance
- Foster team performance and career development

Requirements:

- 10+ years in fraud operations or financial crime prevention
- Proven track record in upscale service revenue and client-facing roles
- 4+ years leading hybrid teams
- Deep understanding of fraud management platforms
- Bachelor's Degree in relevant field

Elevate your career by leveraging your expertise in operational leadership and customer success at a major firm.

📌 Director of Fraud Operations in Toronto
🏢 Equifax
📍 Toronto