- Manage customer programs or projects for defined product and service scopes in alignment with Nokia's Mode of Operation and guidelines
- Plan and update customer project plans and coordinate change management for cost, scope, schedule, and quality
- Ensure consistency among project financial, product, and service forecasts and participate in pre-sales and sales processes
- Determine and manage delivery approach alternatives and select the final recommended approach
- Oversee handovers from Sell to Execute and from Delivery to Care
- Initiate and execute project contract management processes and customize global operational processes to project requirements
- Manage customer relationships during delivery as the primary customer interface
- Address customer complaints and changing requirements
- Prepare and implement communication plans for customers and stakeholders
- Monitor and control delivery within approved budgets and profitability forecasts
- Ensure quality and customer satisfaction
- Manage project risks and opportunities and seek opportunities to expand and renew customer contracts

Requirements

- 7-10 years of extensive relevant experience in project management or a related field, or a graduate/postgraduate degree in a relevant discipline
- Expertise in more than one area, with a broad perspective and deep knowledge of theory and practice within a function
- Strong leadership skills and ability to lead a project team, potentially performing line manager responsibilities
- Excellent communication and influencing skills,



with ability to express complex information clearly and inspire others
- Cross-cultural knowledge and a global mindset
- Proven track record managing complex customer projects and maintaining high-quality standards
- Proficiency in project management methodologies and tools, including risk management and opportunity identification
- Solid analytical and problem‑solving skills
- Ability to work independently and self‑direct, developing and implementing innovative concepts and plans
- Excellent organizational and time management skills
- Bachelor's degree (listed as the study level)

Core Competencies

Demonstrates extensive project management expertise with a focus on customer satisfaction, quality assurance, and financial oversight. Capable of leading diverse teams and managing complex customer relationships while implementing effective communication and change management strategies.

Highest-signal resume keywords

- Project Management
- Customer Relationship Management
- Risk Management
- Leadership Skills
- Communication Skills

ATS Optimization Keywords

Hard Skills

- Project Management Methodologies
- Change Management
- Financial Forecasting
- Analytical Skills
- Problem-Solving Skills

Soft Skills

- Leadership
- Organizational Skills
- Time Management
- Influencing Skills
- Cross-Cultural Knowledge

Industry Keywords

- Customer Programs
- Delivery Approach
- Contract Management
- Quality Standards
- Global Mindset

📌 D&O Technical Project Manager (Toronto)
🏢 Jobtailor
📍 Toronto