INTERNAL/EXTERNAL

Job Title: Drop-In Worker

Position Type: Bargaining Unit, Full Time, Contract (6 months)

Number of Positions: 1

Reason for Posting: Existing Vacancy

Rate: $29.40 per hour

Vacation: 7% Vacation Pay

Hours: 37.5 hours per week

Supervisor: Senior Manager, Drop-in Services

Posting Date: September 4, 2026

Application Deadline: September 16, 2026

Location: 40 Oak St., Toronto

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

The Community Services (CS) department at Fred Victor is a multi-service, multi-site structure that encompasses the 40 Oak Community HUB and community programs, Employment and Training Services, Drop-Ins, Keep Cool Programs, and Food Services. Additionally, it operates social purpose enterprise with catering and community outreach services and spearheads a significant Peer Training Initiative that prioritizes the involvement of individuals with lived experience.

Fred Victor Drop-In programs are essential components of Community Services outreach and support initiatives. By prioritizing low-barrier services through a harm reduction lens, we aim to minimize barriers and promote accessibility for all individuals. The Drop-In programs offer a low-threshold drop-in environment that includes information and referral services, informal counseling and support, and access to a range of community services.

These services consist of internally provided programs by Fred Victor as well as collaborations with community service partners to address the impacts of poverty and homelessness. Furthermore, our Drop-In programs actively engage in community development and social recreation programs as part of our holistic approach to community well-being.

Does this sound like work you want to be a part of?

We offer a high-energy, supportive and learning environment, and an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

- Collaborate with a diverse Community Services team to ensure seamless day-to-day operations of the 40 Oak Drop-In Program.




- Cultivate a safe and supportive environment for individuals experiencing homelessness, poverty, social isolation, food insecurity and mental health or addiction challenges.
- Build positive relationships with Drop-In participants using a trauma-informed, harm-reduction and client-centred framework.
- Intervene early and proactively in potential crisis or conflict situations to address challenges and promote positive outcomes.
- Offer information, referrals, and advocacy services within Fred Victor and external organizations to meet diverse community needs.
- Clearly communicate with individuals accessing the drop-in center and actively listen to their needs.
- Provide detailed information about the range of programs and services available at Fred Victor, such as case management, mental health support, access to justice resources, employment and training opportunities, and health services.
- Conduct thorough assessments to understand each individual's unique circumstances and guide them towards appropriate services for their needs.
- Assist participants in navigating referrals to internal and external organizations that can address their specific needs, advocating on their behalf when necessary.
- Maintain up-to-date knowledge about the various community resources and services available to effectively refer individuals to additional support.
- Organize and facilitate community outings and activities to foster social connections, enhance community engagement, and provide opportunities for drop-in participants to decrease social isolation.
- Collaborate with partners to deliver integrated services within the drop-in center, fostering a seamless and comprehensive support system for individuals accessing Fred Victor programs.
- Assist with the set up and tear down of the program each day.
- Support the community meal program.
- Manage emergency situations as needed.
- Enter all relevant information into Fred Victor client database, ensuring accurate documentation of participant interactions, referrals made, and services provided.

What You Bring to the Team:

- Diploma/Degree in a relevant discipline or an equivalent combination of education and experience




- 2+ years’ experience in the non-profit, community-based sector with an awareness of relevant issues

- Solid experience engaging individuals facing multiple barriers and demonstrated understanding of and commitment to social justice issues, equity, anti-racism, and anti-oppression practices
- Demonstrated crisis prevention/management skills
- Extensive experience offering services within a harm reduction, low barrier framework

What Sets You Apart:

- Collaboration: Exceptional communication and coordination skills that create opportunities for joint programming and partnerships to address complex community needs
- Demonstrated ability to make sound assessments and decisions
- Community Engagement: A proven track record of actively engaging with diverse communities, fostering meaningful relationships, and building partnerships to address social issues collaboratively

Compensation and Benefits:

- For the Drop-In Worker, Fred Victor offers a pay rate of $29.40 per hour
- 7% vacation pay
- Access to employee and family assistance plan

How You Can Apply

Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to Myself > Talent > Career Centre. Please note that we are currently soft-launching our new online hiring system through ADP. During this transition, not all job postings are available in the system yet.

We appreciate your patience as we work through this transition. As part of the application process, applicants are asked to upload their resume and a cover letter as one document describing their interest in joining the Fred Victor team

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible workplace where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.

📌 Drop-In Worker (Toronto)
🏢 Fred Victor Centre
📍 Toronto