Monitors and evaluates performance, supports readiness, and assesses driver improvement in quality for Teams. Performs technical mentoring to share expertise. Contributes to team success by providing mentoring, coaching, and technical training as required.

ensures progression of cases to solve increasingly complex technical issues. Provides actionable process or technical feedback derived from case reviews to Service Delivery Managers, subject matter experts, and Technical Managers.

Collaborates on cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues. Helps drive top priorities by working with managers, engineers, and other stakeholders. Drives improvements on top pain areas by contributing to troubleshooting guides/readiness content to help with volume deflection.

Helps improve existing troubleshooting workflows and develops new troubleshooting materials. Contributes in generating process improvement ideas by analyzing trends such as case types.

Mastery in building custom business applications using Power Apps, including canvas apps, model-driven apps, and portals, leveraging low-code or no-code development.

Power Virtual Agents: Knowledge of building chatbots and conversational AI solutions using Power Virtual Agents, integrating with Dynamics 365 CE for customer support automation, Teams & Third-Party Applications.

Common Data

Service (CDS): Understanding of Common Data Service for Apps (CDS), creating entities, defining relationships, and using CDS as a data source for Power Platform applications.

Customization and Configuration: Proficiency in integrating Power Platform with external systems, leveraging connectors, APIs, and data gateways for seamless data exchange.





Knowledge of extending Power Platform capabilities using custom connectors, plugins, custom connectors, JavaScript, and Azure Functions.

Implementing security measures, managing user roles, permissions, and ensuring data security and compliance with industry standards within the Power Platform.

Skills in managing Power Platform environments, version control, solution lifecycle management, and implementing changes using DevOps practices.

Proficiency in creating automated workflows and process automation using Power Automate (formerly Microsoft Flow), integrating various services and automating repetitive tasks. Should have technical expertise in handling Custom Connectors and On-Premises Data Gateways, Dataflows.

Good experience in installation and configuration of machines.

in CRM systems like Dynamics, SAP, Sales Force, PeopleSoft and/or related.

or web frontend development and QA; Familiarity with programming languages such as C# and Python; Knowledge of database technologies such as SQL Server/Oracle.

Experience in customer-facing service role proven through work experience.

Personal and career development.

Ability to work in different shifts outside of local business hours and/or work a shift that covers a weekend day once ramped/trained – based on business need.

Excellent spoken and written English communication skills.

Passion for technology and customer experience.

Integration Services: Proficiency in integrating Power Platform with external systems, leveraging connectors, APIs, and data gateways for seamless data exchange.

Implementing security measures, managing user roles, permissions, and ensuring data security and compliance with industry standards within the Power Platform.

Knowledge of database technologies such as SQL Server/Oracle. Work from Office (Calgary Location).

📌 Dynamic CRM Power Platform Consultant (Calgary)
🏢 ALLTECH CONSULTING SVC
📍 Calgary