Elevate customer satisfaction as a Customer Support Representative in the restaurant technology sector! Engage users through chat, email, and phone, providing insightful solutions to their challenges. As a pivotal team member, you will educate customers on the software platform and enhance their understanding of its capabilities. Your empathy and problem-solving skills will be crucial in ensuring customer retention while fostering a collaborative environment. Key Responsibilities:

- Manage customer inquiries as the first point of contact
- Provide empathy-driven support across various communication channels
- Create training resources for effective product use
- Monitor and report recurring issues and support requests
- Collaborate actively with peers for knowledge sharing

Requirements:

- 1-2 years in a technical support setting
- Solid written and verbal communication skills
- Background in web and mobile application support
- Resourcefulness and detail-oriented troubleshooting skills
- Ability to quickly learn and adjust to product changes

Utilize your skills to support customers and contribute positively to this dynamic team in the food service technology space!

📌 Dynamic Customer Support Representative in Food Service Technology (Vancouver)
🏢 7shifts
📍 Vancouver