Dynamics 365 Finance & Operations Technical Consultant Support & Troubleshooting

- Provide day-to-day support to users by resolving technical issues related to Dynamics 365 F&O.;
- Troubleshoot and escalate issues as necessary to ensure prompt and effective resolution.
- Handle incident and service requests in line with service level agreements (SLAs).

System Configuration & Maintenance

- Assist in configuring and maintaining modules within Dynamics 365 Finance & Operations and Project Operations (including Finance, Supply Chain, and Human Resources).
- Perform regular system checks, updates, and optimizations to ensure peak system performance.

System Enhancements & Process Improvement

- Assist in designing, testing, and implementing current features, functionalities, or integrations within Dynamics 365 F&O.;




- Collaborate with developers and technical teams to support system customizations and integrations.

Version Upgrades & Patches

- Support system upgrades, patches, and new releases of Dynamics 365 F&O.;
- Ensure minimal business disruption and smooth transitions during upgrade processes.

Compliance & Security

- Ensure implementation of security protocols and adherence to compliance standards and financial regulations within the system.

Competencies

- Microsoft Dynamics 365 Unified Operations – Technical
- Microsoft Dynamics 365 Supply Chain Management
- Microsoft Dynamics 365 Finance
- Microsoft Dynamics AX 2012 – Technical
- Microsoft Dynamics AX 2012 – Administration

Experience

6–8 years

📌 Dynamics 365 Finance & Operations Technical Consultant (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto