Position Title: E-Commerce Account Manager, Amazon Marketing Status: Full-time/Permanent Reports to: Director of eCommerce About Salary Range: We are committed to fostering an inclusive, equitable, and transparent approach to compensation. This role is aligned to the posted salary range, and all offers are made within that range. When determining compensation, we thoughtfully consider the responsibilities of the role, internal equity, and market context, while valuing the diverse experiences, skills, and perspectives everyone brings.

Vacancy Status: This is an active permanent opportunity, and we are looking to welcome a long-term team member who is eager to grow and make an impact Start Date: ASAP What started in a family garage has grown into a proudly family-led, award-winning company with more than 150 employees across North America. Today, our brands Crumps Naturals, Caledon Farms, and Dog Delights are helping shape the future of all-natural pet nutrition as we work toward becoming North America’s leading pet treat company. Recognized as one of Canada’s Best Managed Companies, we are driven by more than just growth we’re driven by people.

Your contributions help bring better, healthier products to pets and families every day.

The Ecommerce Account

Manager, Amazon owns our direct vendor relationship with Amazon Vendor Central across the US and Canadian marketplaces. You'll manage the P&L; for this channel, including pricing strategy, promotional calendar, vendor negotiations, and account health, while working closely with Finance, Supply Chain, and Marketing to keep the channel healthy and growing. You'll be the person who understands both the commercial side (vendor terms, co-op, trade, margin) and the operational side (Retail Analytics, suppression, Buy Box, and in-stock rate).

Own the Amazon business across the US and Canadian marketplaces, serving as the primary point of contact for Amazon category teams,



vendor managers, and internal stakeholders. Lead annual business planning and account negotiations, including pricing, promotional funding, trade investments, and other commercial terms, in partnership with Finance. Monitor account health and pricing metrics; proactively identify and resolve Buy Box suppression, listing suppression, content issues, and pricing flags that may impact performance.

Manage trade funds to support marketing and promotional initiatives, determining pricing and distribution strategies while collaborating with key accounts in both direct and indirect sales environments.

Analyze

Amazon performance data and retail analytics to identify growth opportunities, optimize product performance, and address underperforming listings.

Align

Amazon forecasts, inventory plans, and promotional calendars with the broader annual operating plan, working closely with Sales, Finance, Supply Chain, and Marketing. Coordinate MAP enforcement and monitor third-party or unauthorized seller activity on managed ASINs. Partner with Marketing on content and listing optimization, including A+ Content, imagery, keywords, and digital merchandising strategies to improve conversion and organic search rankings.

Report weekly and monthly KPIs, including revenue, units sold, profitability, account health, in-stock rates, and promotional performance to sales and executive leadership. Represent the Amazon channel in cross-functional pricing and business reviews, identifying risks and opportunities related to pricing, promotions,



profitability, and customer experience. Develop and execute strategies to drive sustainable sales growth, improve profitability, and strengthen brand presence across Amazon marketplaces.

Bachelor’s degree in business, marketing, or related field preferred Experience in key account management, e-commerce, or sales, including at least 2 years managing an Amazon Vendor Central (1P) relationship directly (brand-side or agency-side).

Retail

Analytics, Sales Diagnostic, Vendor Negotiations (AVN); Strong Excel and analytical skills — comfortable building and maintaining pricing and margin models across large SKU-level datasets (pivot tables, INDEX/MATCH, etc.).

Solid understanding of vendor economics: COGS, co-op, trade spend, chargebacks, freight allowances, and gross margin analysis. Take initiative to build rapport, establish account-specific plans, and achieve/exceed sales goals. Both verbally to build retailer relationships, and in writing to accomplish follow-up.

Robust listening skills and adaptability to adjust style and message based on customer cues. Competitive salary with performance-based incentives PTO: vacation, sick days, personal days, parental leave top-up Flexible hours, including summer hours, holiday hours and core working hours Employee Assistance Program (EAP) Employee referral bonus program Casual dress code Social committee with monthly engagement activities Anonymous employee engagement surveys Dog-friendly office with free treats!

The Crump

Group is committed to fostering a diverse, inclusive, and equitable workplace where everyone feels respected, valued, and supported. If you require accommodation at any stage of the process, we are happy to support you, Please contact us at [email protected] value unique perspectives and experiences that help us grow stronger as a team.

📌 E-Commerce Account Manager, Amazon (Mississauga)
🏢 The Crump Group
📍 Mississauga