Impact clients’ financial futures as an Empathetic Collection Customer Service Agent. Utilize your strong communication skills to establish trust and suggest bespoke payment agreements in a dynamic work environment. This full time role focuses on developing positive relationships with clients, assessing their financial situations, and providing tailored solutions.

You will participate in a comprehensive hybrid training program designed to hone your skills in client engagement and issue resolution. Key Responsibilities:

- Build and nurture trust-based client relationships
- Analyze financial information for accurate assessments
- Resolve client concerns through attentive listening
- Develop personalized financial solutions for clients
- Educate clients on financial well-being

Requirements:

- High school diploma essential
- Customer service and advisory experience preferred
- Proven relationship-building skills
- Bilingual proficiency (English and French)
- Engagement with diverse clientele

Use your empathetic skills and listening abilities to support clients in their financial journeys as a Collection Customer Service Agent.

📌 Empathetic Collection Customer Service Agent (Montreal)
🏢 National Bank of Canada
📍 Montreal