NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Employee Relations Specialist (hybrid) to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

The Employee Relations

Specialist develops, implements, and administers employee and labour relations practices that support employee engagement, operational effectiveness, legal compliance, and constructive union-management relationships. The role provides practical advice to managers, employees, HR colleagues, and business stakeholders and handles difficult or complex matters within established policy, collective agreement, and legal frameworks.

The position performs the full range of assigned employee relations work and provides substantive labour relations support, including investigations, corrective action, discipline, termination risk assessment, grievance administration, collective agreement interpretation, dispute resolution, arbitration preparation, labour-management consultation, and bargaining implementation. The incumbent manages projects with supervisory oversight and seeks guidance for new assignments or matters outside the normal scope of work. Proactively coaches and counsels managers on employee relations issues, performance concerns, conflict management, and appropriate corrective action.

Guides managers in handling difficult or complex complaints and disputes, including discipline procedures, consistency considerations, and termination risk assessments. Coaches local HR and leadership on employee relations trends, issues, and techniques that support positive employee relations and engagement. Administers employee relations programs through uniform and equitable application of policies and procedures.

Coordinates appropriate termination procedures, including preparation, risk review, and support during termination meetings. Resolves workplace conflict by investigating circumstances, conducting interviews, assessing evidence, exploring solutions, and facilitating conflict-resolution or team-building sessions. Administers grievances from intake through investigation, response, settlement discussions, withdrawal, mediation, arbitration preparation, or other disposition, with guidance on novel or high-risk matters.

Prepares grievance responses, position summaries, chronologies, settlement language, disclosure packages, exhibits, briefing materials, and arbitration files. Advises managers on collective agreement provisions concerning seniority, job postings, temporary assignments, classification, scheduling, hours of work, overtime, callout, standby, vacation, leaves, layoffs, displacement, recall, severance, and related matters. Supports collective bargaining through research, issue analysis, proposal drafting, documentation,



costing coordination, and implementation of negotiated changes.

Responds to union information requests and disclosure obligations while protecting privacy, confidentiality, legal privilege, information security, and third-party information. Provides guidance on representation rights, investigatory meetings, steward activity, union access, bargaining-unit status, exclusions, and scope issues. Supports workforce-change processes, contracting-out or technological-change reviews, and strike, picketing, essential-service, business-continuity, contingency, or return-to-work planning where applicable.

Coordinates implementation of settlements, arbitration awards, labour board decisions, and negotiated commitments with HR Operations, Payroll, Finance, Legal, and operational stakeholders. Maintains complete, accurate, confidential, and privilege-aware employee and labour relations case files, trackers, correspondence, evidence, decisions, and implementation records. Analyzes case trends and recurring disputes and prepares summaries, dashboards, risk assessments, and recommendations for HR and business leadership.

Develops and delivers guidance or training for managers and HR on investigations, discipline, grievance handling, collective agreement interpretation, documentation, and union-management protocols. Manages employee and labour relations projects with supervisory oversight and coordinates defined activities with other contributors.

Undergraduate

Degree/Bachelor's Degree. Graduate degree preferred. A recognized Canadian human resources or labour relations designation is an asset. Advanced understanding of HR policies, practices, and administrative guidelines.

Advanced knowledge of employee relations practices and procedures. Advanced knowledge of workplace investigations, corrective action, performance management, conflict resolution, and termination risk assessment. Strong collective bargaining support skills, including research, issue analysis, proposal drafting, documentation, and implementation planning.

Strong consultation and relationship-management skills for working with union representatives, managers, employees, legal counsel, and cross-functional partners. Advanced oral and written communication skills, including preparation of investigation records, grievance responses, settlement language, and briefing notes. Excellent project and case-management skills,



with the ability to manage competing deadlines and maintain accurate confidential records.

Ability to work effectively in a complex, multi-site, unionized environment and manage projects with supervisory oversight.

Microsoft

Office 365 proficiency is required. Ability to physically perform general office requirements. May require travel within British Columbia and participation in meetings or proceedings outside regular business hours, based on operational requirements.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $80,000 -$90,000. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company advantages including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account,lifeand AD&D; insurance,short and long termdisability coverage, paid time off, employeeassistance, participation in a 401k program with company match, andadditionalvoluntary orlegally-requiredbenefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.

We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.; Whenever possible, we hire locally to NTT DATA offices or client sites.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Employee Relations Specialist (hybrid) (Vancouver)
🏢 NTT DATA
📍 Vancouver