Become a Workforce Management Analyst at Enercare in Niagara/Markham, focusing on AI-driven forecasting and capacity planning for enhanced customer service delivery. In this full-time role at Enercare, you will be pivotal in managing workforce analytics for a high-volume contact center.
Your responsibilities will include developing accurate forecasts and staffing recommendations using AI technologies and Excel analytical tools. Collaborate with teams to ensure service levels and operational objectives are consistently met. Key Responsibilities:
- Create accurate call forecasts utilizing AI tools
- Develop staffing models based on forecasted demand
- Analyze trends and performance metrics consistently
- Integrate traditional methodologies with AI-driven insights
- Prepare dashboards and models for decision-making
Requirements:
- 4–7 years in Workforce Management and Analytics
- Strong background in AI and machine learning
- Advanced expertise in Microsoft Excel required
- Knowledge of contact center dynamics
- Ability to apply business judgment on forecasts
Leverage your AI and workforce management skills to contribute to Enercare's success in delivering top-tier home services.