Join Octacom as a Senior Manager for Client Services in Richmond Hill, ON, focusing on enterprise client relations and service excellence. Transform the onboarding and implementation experience with strategic insights. In this full-time role, you will take charge of enterprise client accounts, ensuring smooth service delivery and handling complex project management challenges.

You should possess 5+ years of experience in a B2B environment, complemented by a proactive and improvement-focused mindset. This position emphasizes robust client communication and strategic problem-solving. Key Responsibilities:

- Maintain primary contact for enterprise client accounts
- Handle escalations and optimize resolutions
- Manage project timelines from initiation to go-live
- Track performance metrics and client feedback
- Standardize service documentation and processes

Requirements:

- Bachelor's degree in Business or equivalent
- Over 5 years in client management
- 2+ years with enterprise clients
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite

Harness your project management and client engagement skills to enhance the client experience at Octacom.

📌 Enterprise Client Service Senior Manager (Richmond Hill)
🏢 DATA COMMUNICATIONS MANAGEMENT
📍 Richmond Hill