Where everyone’s friendly and helps each other out? Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community.

We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is. Where everyone’s friendly and helps each other out?

Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing skilled services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live.

We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is. As an Enterprise Platform Support Engineer your responsibilities will include: Support enterprise platforms, including integrated Microsoft 365 solutions such as SharePoint, Teams, Power Apps, Power Automate, Copilot Studio, and related SaaS applications Ensure availability, performance, and reliability of production systems and Azure-based microservices Contribute to service monitoring, alerting, and performance optimization Manage and support SaaS integrations, including APIs, connectors, and identity flows Troubleshoot end-to-end service issues across Microsoft 365, custom Azure applications, and third-party SaaS platforms Support identity, authentication,



and access management across cloud platforms (e.g., Support release validation, deployment monitoring, and post-release stabilization to ensure seamless production performance Support and govern AI Copilot agents built using Copilot Studio and Agent Builder Monitor AI agent performance, response quality, and usage patterns to ensure effective and reliable outcomes Troubleshoot AI agent-related issues, including latency, data access, and integration dependencies Enforce governance standards for AI solutions, including access controls, lifecycle management, and responsible AI practices Experience with monitoring and observability tools (Azure Monitor, Application Insights) Experience supporting production systems in enterprise environments Experience supporting or governing AI / Copilot solutions Familiarity with DevOps or cloud-native support models Improved performance and adoption of Copilot and AI-enabled services Increased automation and operational efficiency across support processes Provide operational activities when required after-hours and on weekends At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally.



Think you’ve got what it takes to be an Enterprise Platform Support Engineer? 5-8 years of experience in Enterprise application support ~ Bachelor’s degree preferred (engineering or information systems related field) ~ Owns support for specific platforms or service domains (e.g., Teams, SharePoint, integrations) ~ Supports SaaS integrations, APIs, and identity flows ~ Contributes to monitoring improvements and operational documentation ~ Supports AI/Copilot agents and evaluates performance/usage trends ~ Ability to produce technical and functional documentation ~ Ability to troubleshoot and perform unit testing based on scenarios ~ At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities.

Firmwide holiday closure Work from anywhere in Canada in the summer for 4 weeks At Doane Grant Thornton, we believe compensation should reflect more than just market data—it should reflect you. Our salary ranges are reviewed annually, and where you land within the range depends on a mix of factors—your background, your skills, and how your contributions align with internal equity. To help start the conversation, the current salary range for this role is $87,300–$113,500 in Toronto.

If the role is available in other locations, the range may differ to reflect local market factors. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Doane Grant

Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants.

📌 Enterprise Platform Support Engineer (Toronto)
🏢 Doane Grant Thornton
📍 Toronto