Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Competitive wages and annual employee bonus and incentives as applicable to certain positions.

Company matching group retirement savings plan. Paid vacation and sick time. Fleet vehicles and travel allowances. Support for relocations. Trades apprenticeships. Support for growth, training and education.

Progressive flexible work arrangements as applicable to certain positions. Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our

Team as a Technical Support Representative at Epiroc! To provide training to our account management team and customers on use of product Help diagnose and guide internal and external customers through technical issues Field test and trials of product improvements solutions Product application support, working with Product Specialist Team Quality assurance for both shop and field teams Major warranty investigations,



warranty claim reporting back to the factory Service Technician Mentoring Ocasional Global Support Travel inside and sometimes outside of Canada. Provide machine shipping documents (Diesel notes, MIcards, ect) Release and manage National TSNB Test new and existing products on customer work sites Provide "hands on" technical support in the after-sales process Develop technical documentation and other sales tools Administrative duties, i.e. pricelist updates, Lotus Notesdatabases, etc.

Manage projects from inception to completion Product development and continuous improvement Assist in Local modifications requests Utilize data supplied by our customers Collect data by observation underground Write field reports and communicate to the PC Help manage National Fleet Liaise with Global Technical Service group and internal service team Coach and Train field service teams as well as product administrators/planners.



Regular customer visits On-going issues management and meetings with BEV sites at least for the first 6 months to a year Working with the training department to maintain and have valuable BEV training that is updated and relevant Collection of performance tracking to support real-time data Red Seal Certified ~ Knowledge of machine electrical control systems. (PLC, RCS, electro-hydraulic systems). ~ Good computer skills including, excel, multiple databases. ~ A proven self-starter who requires minimum supervision. ~ Understanding of mechanical/hydraulic systems is benificial Strong computer skills. IE: Microsoft Office and Lotus Notes Public speaking and presentation skills Willingness to travel Fluency in both French and English would be an asset Inclusion is foundational for our Epiroc culture.

Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. Accommodations are always available on request for candidates taking part in all aspects of the selection process.

Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers.

📌 Entry Level Remote Technical Support Representative (Lively)
🏢 Epiroc
📍 Lively