The Estimator’s primary responsibility and accountability is to provide exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.

Permanent

Position, 32 hours per week Extended Medical & Dental, RRSP with company match Ensure pertinent details from damage/cost estimate and every customer interaction are recorded accurately and efficiently Provide customers with accurate and timely information,



guiding them through the repair process and ensuring they receive excellent customer service and estimates for the costs/times of the vehicle repair Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provide positive energy when greeting customers in person and on the phone Attend training, information sessions and workshops recommended by Store Manager Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ EBITA/ BHPD/ NPS, Return Rate, etc.) Robust knowledge of Google platform and Microsoft Office High school diploma or equivalent Basic Computer SkillsMinimum 1-year experience producing collision repair estimates (required for compliance with Direct Repair Program); 2-3 years of relevant automotive experience is preferred #

📌 Equipment Estimator (Sudbury District)
🏢 Assured Automotive (The Boyd Group
📍 Sudbury District